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For Your Information & Safety

Quality of Service Guarantee
We provide a high standard of service, if for any reason your expectations have not been met please let us know; you can tell reception or anyone of our managers or contact us via the contact page. We appreciate the opportunity to address your concerns.

Patch Testing
For your safety (and peace of mind) we carryout patch tests prior to all of our colouring services (including highlights, root tints, eyebrow and eyelash tints). If you have not had colour service with us recently, please call to arrange a patch test at least 48 hours prior to your appointment. The procedure is free and takes just a few minutes (appointment not necessary).

Tiered Pricing in the Hair Salon
Our hairstylists offer a broad range of services; some have more experience than others which is reflected in our pricing structure giving you greater choice for your hairdressing needs. Due to the nature of our business, from time to time we may use more products and/or spend additional time to create your desired look. Should this be the case we reserve the right to state all prices quoted are from. Long hair technical services are priced on quotation.

Cancellation Policy & Deposits
We appreciate your time is precious and try hard to accommodate your appointment needs. Should you need to reschedule or cancel an appointment we respectfully request at least 24 hours notice. Last minute cancellations, missed and no show appointments will be charged 50% of appointment cost. Services over 60 minutes require a £20 deposit. Thank you, we really appreciate your understanding!

Children under 16
Hair and beauty salons are generally not considered a safe environment for children. To protect your child we have two basic policies, one each salon.

Hair salon Policy
All hair appointment guests are welcome to the hair salon no matter your age, however for those under 14 we ask you be accompanied by a parent or guardian. If you wish to bring a young child with you whilst you are having your hair done, we ask you consider that the child be left in their pushchair during your service. If you are having colour or straightening services please do not bring young children as these treatments can take several hours to complete and may become stressful to you and your fellow guests.

Beauty Salon Policy
Children over 12 may have beauty treatments when accompanied by a parent or guardian. For children under 16 we recommend a consultation with a therapist prior to a new treatment. We reserve the right to refuse to carry out treatments if we believe it is appropriate to do so.

Alcohol
We recommend you do not consume alcohol before most beauty treatments as this may lead to skin sensitivity and this is a risk to health and safety!

Consultations
A consultation will be given to all new clients visiting The Stress Exchange. This may add approximately 15 minutes to your first appointment. A consultation is important for two reasons; one, for health safety and medical reasons and secondly to tailor the service to best suit your needs.

Methods of Payment - Credit Cards & Cash
We accept most major credit cards: - Visa, MasterCard and Amex. Minimum card payments £10.00. We do not accept cheques.

Gift Card Terms & Conditions
  • Gift Cards cannot be exchanged or refunded for cash
  • Lost or Stolen Cards cannot be replaced
  • Gift Cards will expire within 12 months of purchase
  • Gift Cards may be used towards services and retail but not for Osteopathy services

Account Card Terms & Conditions

  • Account Cards cannot be exchanged or refunded for cash
  • Lost or Stolen Cards may be replaced at a cost of £10 only with proof of purchase (valid Stress Exchange till receipt)
  • The value of this card will expire if not used within 12 months of purchase however your course may expire sooner. Please see course terms for clarity
  • Your Account card is only valid towards the course purchased (it is not transferable between courses)

Security Cameras
For the safety of all (guests and employees) we use CCTV in all public areas. Images are recorded and stored for up to 30 days.