The Stress Exchange reopening

Our hair and beauty salons are now open – we can’t wait to welcome you back. Due to the Government guidelines we’re unable to offer any beauty treatments above the neck but all other treatments are available.

Book appointments online here, call the salon on 020 7357 7006 or use The Stress Exchange App (download from App Store or Google Play).

Your safety and well-being

Your safety is our priority. We have put systems in place to ensure you have a safe, enjoyable visit, and our team are protected.

• Please book appointments in advance and follow all guidance given by our team. If you can, avoid peak times (lunchtime and evenings).
• Appointments have been extended to give our team time between guests to clean and sterilise their work area/equipment and to prepare to greet you at the agreed time.
• For social distancing, we are restricting the number of people within the salon at any one time. Appointments are timed specifically to minimise overcrowding ensuring a safe environment for you and our team. If you book via the app or online, we may call you to move the appointment slightly to avoid overcrowding.
• Please arrive alone for your appointment. Do not bring or invite friends, family or children into the salon.
• Children’s hair appointments (when accompanied by a guardian), must be booked at off-peak times for social distancing reasons.

Arriving for your appointment

• To avoid overcrowding we may call you to ask you to arrive a few minutes before or after the actual appointed time – or ask you to wait outside the salon – to avoid overcrowding. We appreciate your understanding.
• If you use The Stress Exchange App, you can self-check-in. Your stylist or therapist will be alerted and will greet you at our reception area.
• On arrival please remove your own face mask and keep it safely stored away from others. We will provide you with a mask to wear during your service. Please wear this throughout your treatment unless asked to remove it by your stylist/therapist, and take it away with you.
• Hand sanitiser is available throughout the salon. Please sanitise your hands on arrival.
• For safety reasons we’re not offering a cloakroom service. If possible, please do not wear jackets or carry more than one bag, as you will need to keep your belongings with you throughout your visit.

Your appointment

• We have designed screens to enhance your shampoo and styling experience, and likewise for nails and facial beauty treatments.
• We have four washrooms which are cleaned regularly and kitted out with hand soap and spray disinfectant for the taps.
• We’re sorry, we’ll not be serving refreshments or providing magazines.

Payments

• As a small independent business we love to serve our guests, however as demand is high to ensure each booking is secure we respectfully ask for a deposit for all appointments.
• We will be in touch ahead of your appointment to arrange the deposit.
• We accept all major card payments, PayPal or pre-pay by BACS.
• There is a COVID-19 charge of £3 for smaller services and £5 for longer appointments, which goes towards the cost of disposable equipment and PPE.
• There is no charge for appointments cancelled or rescheduled with more than 24 hours’ notice.
• Appointments cancelled with less than 24 hours’ notice will be charged 50%.
• No show appointments will be charged at 100% of the booked service cost.
• All discounts and offers are currently suspended.